Warren County Ambulance District
604 Fairgrounds Road • Warrenton, MO 63383 / Phone: 636-456-8413 • Fax: 636-456-1147
 
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Billing Policy

In order to keep our commitment to you as stated in our Mission Statement: “To provide the most efficient, compassionate medical care, emergency and non emergency transportation for the sick and injured residents of the Warren County Ambulance District as well as those individuals who visit/pass through our service area”, we must maintain a solid financial basis in order to continue offering the high standard of service to which the citizens have become accustomed. To maintain a solid financial basis, we have adopted a firm but fair policy for the collection of our patient’s accounts.

Billing practices
The district EMTs and paramedics will attempt to record the name and address of your health, vehicle and/or liability insurance company once you have been seen by the emergency room physician and have been medically assessed. The district will attempt to bill your insurance company directly rather that sending you a bill to forward to your insurance company.

If we are unable to obtain the necessary insurance information at the hospital, you will receive a letter in the mail along with a bill. If you have insurance information, you should notify us in writing or by calling us with the necessary insurance information and we will gladly submit the claim to your insurance company.

Any and all questions regarding charges, insurance coverage and billing issues should be directed to the Warren County Ambulance District administrative office. Patients, guardians and/or family members may contact our billing office by calling 636-456-8413 and following the telephone prompts. The billing staff is available at our office to answer questions regarding patient bills for the treatment and transportation of yourself and/or your family.

The Warren County Ambulance District does not engage in the collection for services at the scene, while en route to the hospital or upon delivery of the patient at the hospital.

The Warren County Ambulance District does participate in the Medicare and Medicaid programs.

Following are the basic billing and collection policies of the Warren County Ambulance District:

  • The Warren County Ambulance District accepts assignment from the Medicare and Medicaid programs.
  • The Warren County Ambulance District will make every effort to bill and collect payment from the patient’s insurance company(ies) directly.
  • The Warren County Ambulance District will not utilize threatening letters or similar collection tactics to collect payment for services rendered.
  • The primary focus of all billing messages and telephone contacts will be to secure the insurance information of the patient(s).
  • The Warren County Ambulance District utilizes an outside collection agency only when efforts have failed in contacting the patient for insurance information, attempting to arrange for a plan of payment or the insurance company has failed to pay within a timely manner.
  • The Warren County Ambulance District will address cases of financial hardship on an individual basis. Our only basic requirement of a patient with a financial hardship is that they contact our office and work with us cooperatively before their bill is sent to the outside collection agency.
  • Any patient who contacts our billing office and informs us that they have a financial hardship will be offered a payment plan to meet their individual needs.
  • Any patient that states that they are unable to meet the terms of a payment plan for the full amount of the bill will be offered a reduction in the bill to the current Medicaid rate of reimbursement with the balance written off as a “financial hardship”. A payment plan for the balance due will be arranged if necessary.
  • Any request and determination of a financial hardship is considered on an individual base-by-case basis. We reserve the right to request documentation of the financial hardship that my include, but not be limited to, a letter from a third party, i.e. a social worker or a letter from the patient him or herself detailing the hardship.
  • All liability insurance claims will be billed to the liability insurance company first. If it is a liability claim and no liability insurance information is readily available, the patient’s health insurance company will be billed. If the liability insurance information becomes available following the billing of the health insurance, the liability insurance company will be billed, with any overpayment going to the patient or the health insurance company depending on the insurance policy.

It is the policy of the Warren County Ambulance District to make it as easy for you as we can regarding the billing process. The more insurance information that you can give us as quickly as possible, the easier this process should be.

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